FAQ – General Information
- Where can I buy Lowell products? Lowell products are sold through dealers and distributors, and directly to contractors, systems integrators and professionals who qualify for dealer or account status. To locate a dealer or distributor click here.
- Who do I call for technical information? Customer service can answer questions about Lowell products. They may direct you to an engineer for more detailed information. Call (800) 325-9660, 8:00 am to 4:30 pm Central Time.
- Are Lowell products compliant with the BAA (Buy American Act), TAA (Trade Agreements Act) and/or ARRA (American Recovery and Reinvestment Act) initiatives? As a U.S. manufacturer, Lowell remains committed to using raw materials and components from domestic suppliers whenever possible. In an ongoing effort to support the initiatives driven by these acts, most racks and metal components are made with 100% certified U.S. steel. See product specification sheets or call customer service for information about a particular product.
- Are Lowell products RoHs Compliant? The Restriction of Hazardous Substances directive (RoHs) adopted by the European Union (EU) serves to restrict the use of certain hazardous substances — such as lead, cadmium, and mercury — typically used in the process of manufacturing electronic equipment. Lowell strives to use RoHs compliant components without sacrificing product performance or price. Check with customer service for in-depth information about a particular product.